Everything at a glance.
Course overview
The way into Jira Service Management space administration: what JSM is and which roles it has, how a new service space comes about, how agents and contributors are added, and how organisations are managed.
Official Atlassian Training · Cross ALM is an official Atlassian Training Partner · Ideal for people taking on a Jira Service Management space for the first time
Who is this training for?
New administrators of JSM service spaces
Service teams taking on a space of their own
Prerequisites: working knowledge of Jira Service Management
This offer is open to companies only (B2B); private individuals cannot book a place.
- Format:
- Live online, on site, or in-house
- Duration:
- 5 hours 15 minutes, incl. breaks
- Level:
- Intermediate
- Focus:
- Jira Service Management
- Language:
- English (German on request)
- Participants:
- 3 to 12
- Certificate of attendance:
- on request
What you will learn
Describe what Jira Service Management is and which roles it has
Set up a new service space
Add agents and contributors to a service space
Manage organisations
What is included
A live trainer with methods and practices proven on real projects
Short inputs plus live demos — show, then do
Exercises and labs to apply what you have just seen
Q&A throughout, with time set aside for your own questions
Official Atlassian course material as the basis of the content (see the Atlassian course listing: https://community.atlassian.com/learning/team-training/course:16905673)
We can provide a training environment if you do not have an instance of your own
Format and teaching approach
Live and instructor-led, online or on site — no recordings
Interactive: questions as they come up, realistic scenarios, hands-on exercises
Built to transfer: participants finish able to work in their own environment
Optional follow-on course: “JSM space admin: Configure request types, queues, SLAs, and channels”
Dates 2026
Each session starts at 09:00 (CET)
October
- 15.
December
- 10.
Why train with us
Official Atlassian Training: reviewed, current, and grounded in practice
Certified trainers with project experience in enterprise environments
Open Q&A and advice on your own environment
Certificate of attendance on request
Technical requirements
A computer with a stable internet connection, a microphone and, optionally, a webcam
A second screen is recommended, so you can follow along in the practice system
Access to Jira Service Management Cloud (we provide a training environment if you need one)
Prices and terms
Individual booking: €575 per participant, excl. VAT
Team or company package: private sessions, content tailored to you
Cancellation or rescheduling: free of charge up to 14 calendar days before the session
How it works
You are currently viewing a placeholder content from HubSpot. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationFrequently asked questions
No. The training is interactive, with live demos, exercises and Q&A.
No — these are live sessions. On request we provide materials and a practice environment.
No — these are live sessions. On request we provide materials and a practice environment.
Yes, we issue certificates of attendance on request.
We recommend Zoom or Google Meet. On request we will use the tool you prefer.
No formal prerequisites. Working knowledge of Jira Service Management is expected.
Private team sessions
An agenda cut to your own use cases
Delivered in your own tool stack and test environment
Extended Q&A on governance, scaling and security
Keep up with SAP, ServiceNow and Atlassian.
Sign up for our newsletter to get the latest on SAP, ServiceNow and Atlassian.
