Everything at a glance.
Course overview
Part two of JSM space administration: building and configuring request types, setting up queues for prioritisation, defining SLAs and keeping watch on them, opening intake channels and tailoring customer notifications.
Official Atlassian Training · Cross ALM is an official Atlassian Training Partner · Ideal for space administrators setting up requests, queues and SLAs
Who is this training for?
Administrators of JSM service spaces
Service teams making response-time expectations binding
Prerequisites: “JSM space admin: Explore space settings and configure access” or comparable knowledge
This offer is open to companies only (B2B); private individuals cannot book a place.
- Format:
- Live online, on site, or in-house
- Duration:
- 6 hours 30 minutes, incl. breaks
- Level:
- Intermediate
- Focus:
- Jira Service Management
- Language:
- English (German on request)
- Participants:
- 3 to 12
- Certificate of attendance:
- on request
What you will learn
Build and configure request types
Set up queues so agents can order and prioritise incoming work
Set up, adjust and monitor SLAs so teams can set service expectations and track whether they are met
Set up intake channels for requests
Narrow down and resolve common problems with email intake
Tailor and test customer notifications
What is included
A live trainer with methods and practices proven on real projects
Short inputs plus live demos — show, then do
Exercises and labs to apply what you have just seen
Q&A throughout, with time set aside for your own questions
Official Atlassian course material as the basis of the content (see the Atlassian course listing: https://community.atlassian.com/learning/team-training/course:16905675)
We can provide a training environment if you do not have an instance of your own
Format and teaching approach
Live and instructor-led, online or on site — no recordings
Interactive: questions as they come up, realistic scenarios, hands-on exercises
Built to transfer: participants finish able to work in their own environment
Dates 2026
Each session starts at 09:00 (CET)
October
- 22.
December
- 17.
Why train with us
Official Atlassian Training: reviewed, current, and grounded in practice
Certified trainers with project experience in enterprise environments
Open Q&A and advice on your own environment
Certificate of attendance on request
Technical requirements
A computer with a stable internet connection, a microphone and, optionally, a webcam
A second screen is recommended, so you can follow along in the practice system
Access to Jira Service Management Cloud (we provide a training environment if you need one)
Prices and terms
Individual booking: €650 per participant, excl. VAT
Team or company package: private sessions, content tailored to you
Cancellation or rescheduling: free of charge up to 14 calendar days before the session
How it works
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More InformationFrequently asked questions
No. The training is interactive, with live demos, exercises and Q&A.
No — these are live sessions. On request we provide materials and a practice environment.
No — these are live sessions. On request we provide materials and a practice environment.
Yes, we issue certificates of attendance on request.
We recommend Zoom or Google Meet. On request we will use the tool you prefer.
“JSM space admin: Explore space settings and configure access” or comparable knowledge.
Private team sessions
An agenda cut to your own use cases
Delivered in your own tool stack and test environment
Extended Q&A on governance, scaling and security
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